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CHA Telehealth

See your care team in a whole new way

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New Telehealth System: Starting May 19, we will be using the Mend system for most telehealth visits. (Group visits will still be via Google Meet). Please see below for information about this change.

Video Visit Help Line: 617-394-7888 (Monday-Friday, 8 am - 5 pm). Please call at least 24 hours before your visit.

Telehealth allows you to connect with CHA by computer, video or phone.  

How to Use Telehealth:
  • If You Need A Visit

    Please call your CHA Care Center or specialty clinic directly. We can help decide if a phone, video or in-person visit is best for you. 

    If you are a current Primary Care patient, you can also schedule a Telehealth visit through MyCHArt. Just log in and click "Schedule an Appointment".

  • Video Visits Using Mend (starting May 19, 2021)

    Your telehealth visits are getting a new look - with easy-to-use video!

    Starting Wednesday, May 19 all your telehealth visits at CHA will use the Mend system. This secure platform is easy to use. Join your visit from your computer, phone or other device. 

    Smartphone or tablet:

    • Look for a text from CHA one day and 30 minutes before your visit.
    • Just click the Mend link in the text when it is time for your appointment and then enter your date of birth. 
    • When you join your visit you will enter our virtual Welcome Room. Your CHA provider will join you shortly.

    Desktop computer or laptop: 

    • Look for an email from CHA one day and 30 minutes before your visit.
    • Just click the “join visit” button when it is time for your appointment and then enter your date of birth. 

    Read our Mend patient tip sheet for more information:

    Device requirements - what you need to connect

    You can connect to your CHA video visit with a computer, smartphone, tablet, or other device with a camera, microphone and internet connection. To have the best experience, please read our minimum requirements below.

    Please note, until May 19, please continue to connect to your telehealth visits by phone or through Google Meet. 

  • Group Visits using Google Meet

    CHA group visits are led by a group leader on video. Ideally all group members will also appear on video.

    Patients can join these visits by video using a computer, tablet, or smartphone with a camera and microphone.

    Telehealth Group Visit Information by Department
  • Tele-Dermatology Guide

    Our Tele-Dermatology service lets you send a picture of your skin to our Dermatologists through MyChart.

    Please review our patient guide (PDF) to get the most from Tele-Dermatology.

    Remember to get a referral from your primary care team before asking for a Tele-Derm consult.

  • Using eCheck-in Before Your Visit

    If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit.

    Your visit will be safer, and you can save time at the registration window when you arrive!

    eCheck-in User Guide: English, Haitian Creole, Portuguese, Spanish

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